Help centre
Frequently asked questions
Everything you need to know about the Memory Orb, ordering and delivery.
The Memory Orb
What is the Memory Orb?
A compact keepsake with a built-in digital screen that plays the personal photos and videos you choose, so your favourite moments stay close in everyday life.
Is it a hologram or projector?
No – the TimeTuck Memory Orb uses a built-in digital screen to display your chosen photos and videos.
How do I add photos and videos?
Upload your chosen photos and videos through the app and transfer them straight to your Memory Orb. It’s quick, simple and needs no technical know-how.
How much can it hold?
It has 32 MB of built-in memory – made for a curated selection of your most treasured photos and short clips.
Does it need to be plugged in?
No. It has a built-in 800 mAh rechargeable battery, so it doesn’t need to stay plugged in. Recharge it with the included Type-C cable.
How big is it?
The orb is 60 mm in diameter and weighs 145.8 g – small enough for a desk, shelf or bedside table.
What’s in the box?
The Memory Orb, its base, a Type-C data cable and a manual, all in a gift-ready box.
Ordering & gifting
How do the bundle savings work?
Choose Buy 2 or Buy 3 on the product page. Your saving is applied automatically in your cart and at checkout – no code needed.
Which payment methods do you accept?
All available payment methods are shown securely at checkout.
Can I send it directly as a gift?
Yes – simply enter the recipient’s delivery address at checkout.
Delivery & returns
Where do you deliver?
We deliver within the United Kingdom.
How long does delivery take?
We currently estimate delivery within 23 calendar days. This is an estimate rather than a guaranteed delivery date. If you’re buying for a special occasion, please order early.
See our delivery information.
What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us with photos of the issue – ideally within 7 days of delivery, so we can help as quickly as possible. We’ll put it right with a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.
Is there a warranty?
We don’t offer an additional warranty. If your Memory Orb is faulty, you’re protected by your statutory rights under the Consumer Rights Act 2015 – see returns & refunds.
Can I cancel my order?
Yes. You can cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013 – see returns & refunds for how.