Returns & refunds

Damaged or faulty items

If your item arrives damaged or faulty, please contact us with photos of the issue – ideally within 7 days of delivery, so we can help as quickly as possible. We’ll put it right with a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

Your rights if an item is faulty

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If your item is faulty:

• within 30 days of delivery, you can reject it for a full refund;
• after that, you can ask for a repair or replacement, and if that doesn’t fix the problem, a refund or price reduction;
• faults reported within six months of delivery are presumed to have been there at delivery unless shown otherwise.

Cancelling your order

As a UK customer buying online, you have the right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Just contact us within that period, then return the item within a further 14 days, ideally in its original packaging. Return postage is your responsibility unless the item is damaged or faulty. We’ll refund you within 14 days of receiving the item back (or proof of return), and may reduce the refund if the item has been handled more than needed to check it.

Get in touch

Please contact us with your order number and, for damaged items, photos of the issue.